Infrastructure · Glossary
Also called: MoR
A merchant of record is the business whose merchant account accepts the customer's card and carries the chargebacks, refunds, and card-network obligations for that sale. In travel, whether the merchant of record is the agency or the supplier decides whose acquirer carries the exposure, which is the distinction that sets the reserve.
Merchant of recordsits inside the broader system of U.S. payment processing economics that determine a merchant’s effective rate. Most operators encounter this term on their merchant statement without understanding what it controls, which is how the four hidden fees covered by our methodology slip past unnoticed.